RETURN & REFUND POLICY
The Den HL, LLC dba Den of Merritt

Last Updated: March 6, 2026

Our goal is to ensure that every item you order from Den of Merritt arrives promptly and functions as expected. Please review the following return guidelines before placing an order.

Firearm & Lower Receiver Returns

All firearms must be shipped to a Federal Firearms License (FFL) dealer for transfer.

When you arrive at the FFL dealer to complete your transfer, inspect the firearm carefully before accepting it. Once the transfer is completed, the firearm is considered used and cannot be returned.

If you notice damage or an incorrect item before completing the transfer, notify the FFL dealer and contact us immediately so we can assist.

If a firearm is not picked up from the receiving FFL within 14 days of arrival, the order may be canceled and returned to Den of Merritt. In such cases, refunds will be issued minus original shipping costs, return shipping fees, and a 15% restocking fee.

Orders may also be canceled if:

• A background check is denied
• The purchaser is not legally eligible to own the firearm
• The transfer cannot legally be completed

New Firearms

All new firearm sales are final once the transfer has been completed.

New firearms are covered by the manufacturer’s warranty. If a firearm experiences a defect after transfer, customers should contact the manufacturer directly. We are happy to assist with manufacturer contact information when needed.

Used Firearms

Used firearms may be returned only if a verified mechanical defect is discovered within 3 days of transfer.

If a defect is confirmed, the firearm may be returned for a refund or evaluation. Return shipping arrangements will be provided when applicable.

After 3 days, all used firearm sales are final.

Ammunition, Optics, Magazines, Holsters, Knives, and Accessories

For safety and regulatory reasons, all sales of ammunition and firearm-related accessories are final.

This includes, but is not limited to:

• Ammunition
• Optics and scopes
• Magazines
• Holsters
• Knives
• Range gear
• Upper receivers
• Firearm parts and components

If an item arrives damaged or defective, please contact us within 3 days of delivery so we can assist with replacement or manufacturer warranty claims.

Apparel & Merchandise

Den of Merritt branded merchandise or apparel may be returned within 30 days of delivery if the item is:

• Unworn
• Unwashed
• In original condition
• With original packaging or tags

Customers are responsible for return shipping unless the return is due to a defective or incorrect item.

Items Lost or Damaged During Shipping

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible so we can assist in resolving the issue with the shipping carrier.

General Return Guidelines

To begin a return request, please contact us at:

Phone: 231-688-1009
Email: helpdeskdenofmerritt@gmail.com

When initiating a return, please include:

• Order number
• Customer name
• Description of the issue
• Photos if applicable

All refunds will be issued to the original payment method once the returned merchandise has been received and inspected.

Depending on your financial institution, refunds may take 3–5 business days to appear in your account.

Den of Merritt reserves the right to refuse or limit returns that do not comply with this policy.

Manufacturer Warranties

Many products sold through our website are covered by manufacturer warranties. Customers experiencing product defects may be required to contact the manufacturer directly for warranty service.

We are happy to help guide customers through the warranty process when needed.

Questions

If you have questions regarding our Return Policy, please contact us:

The Den HL, LLC dba Den of Merritt
7520 E Houghton Lake Rd
Merritt, MI 49667

Phone: 231-688-1009
Email: helpdeskdenofmerritt@gmail.com